Pause/Resume Billing
Pausing/resuming bills stops/starts direct debit payments on bookings. Invoices will still be raised and alternative payment methods can be logged against these or they can be cancelled depending on the specific use case.
The steps to pause billing are as follows:
- Go to the Ledger Module and click on the 'Bookings' tab.
- Choose a booking to Pause Billing and click on the menu button. Click 'Pause Billing' from the dropdown.
- Click 'OK' on the confirmation Modal.
- A green toast notification appears at the bottom, confirming this change and a slashed card symbol appears denoting that payments have been paused for the customer. All payments will be paused until they have been manually resumed again.
Resuming a Paused Billing
- To resume direct debit payments, click on the menu button and click "Resume Billing".
- Click 'OK' on the confirmation modal.
- A toast notification appears at the bottom of the screen confirming this change and the slashed card symbol will disappear against the customer.
Article by Roshel Jose
Please note:
- The JRNY platform is constantly evolving and new features and functionalities are added all the time. We are constantly updating the Knowledge Base, but some instructions and/or images you see in these articles may vary slightly from what you can see in your own environment. Get in touch with support@tomorrowsjourney.co.uk when in doubt.
- Some features and functionalities may require configurations or additional development to work in your environment. Please speak to us if you have any questions.