Sending a payment link to the customer

In TJ Ops, you can request payment for a specific bill by sending a payment link to the customer. The link directs the customer to a secure payment page where they can complete the payment using their available payment methods.

Use a Payment Link when:

1. An autopay attempt has failed and you want the customer to complete payment manually.
2. You need to collect a one-off or ad-hoc payment.
3. You want to give the customer control over when and how they pay.

Payment links allow customers to securely complete payment without logging in to their

customer account.

Sending a payment link

1. In the Bills Module, locate the bill that you want to request payment for.
2. Click the Actions menu ( three dots icon) next to the bill.
3. Select Send a payment link from the dropdown.
4. A green toast notification appears at the bottom right, indicating the payment link has been sent successfully to the customer's email.

Article by Roshel Jose

Please note:

1. The JRNY platform is constantly evolving and new features and functionalities are added all the time. We are constantly updating the Knowledge Base, but some instructions and/or images you see in these articles may vary slightly from what you can see in your own environment. Get in touch with support@tomorrowsjourney.co.uk when in doubt.
2. Some features and functionalities may require configurations or additional development to work in your environment. Please speak to us if you have any questions.