Understanding Payments module

The Payments module in TJ Ops provides an overview of all payments recorded against bills. It helps you track payment status, method, and completion across customers and bookings.

There are two types of payments in the system:

• Payments: Payments processed automatically through the platform using the customer’s saved payment method.
• Offline Payment: Payments collected outside TJ Ops and recorded manually for reference and reconciliation.

Payments processed automatically are labelled with the Payments tag, while manually recorded payments are labelled with the Offline Payment tag.

Payment  Statuses in Payments Module

1. Processing:

When a bill reaches its payment due date, the system initiates a payment attempt. At this point:

1. The bill status changes from Unpaid to Transaction processing in the Bills module.

2. A corresponding payment entry appears in the Payments module with a Processing status.

The payment remains in this status until a response is received from the payment provider.

2. Completed:

This status appears when a successful response is received from the payment provider.

The payment amount is recorded, and the corresponding bill status changes to Paid.

3. Failed:

This status appears when the payment provider returns a failed response.The bill status

changes from Transaction Processing back to Unpaid.       

4. Cancelled:

This status appears when an Ops user manually cancels a failed payment, typically due to

an invalid or expired payment method.

5. Fully Refunded:

This status appears for a payment linked to a Paid bill when a full credit note is issued and

the entire payment amount is refunded.

6. Partially Refunded:

This status appears for a payment linked to a Paid bill when a partial credit note is issued and

only part of the payment amount is refunded.

7. Refund Processing:

This is a temporary status that appears when a credit note is issued against a Paid bill and

the refund is being processed.

The status will update to Fully Refunded, Partially Refunded, or  Refund Failed.

8. Refund Failed:

This status appears when a refund attempt fails.

Article by Roshel Jose

Please note:

1. The JRNY platform is constantly evolving and new features and functionalities are added all the time. We are constantly updating the Knowledge Base, but some instructions and/or images you see in these articles may vary slightly from what you can see in your own environment. Get in touch with support@tomorrowsjourney.co.uk when in doubt.
2. Some features and functionalities may require configurations or additional development to work in your environment. Please speak to us if you have any questions.