Why isnt my asset appearing on the website?

If an asset is not appearing on the website, check the following before contacting Support.

1. Is the asset enabled for the website?

Ensure the asset has been toggled on so that it is available for customers to view online.

2. Does the asset have pricing configured?

The asset must have:

• A Price Matrix configured (Duration and Mileage).
• Pricing added against the Price Matrix.

Assets without pricing cannot be displayed on the website.

3. Is this a Virtual Asset Subscription? (Ignore this step if your organisation uses Physical Asset subscription)

If your organisation uses Virtual Asset Subscriptions, ensure that one or more Physical Assets are linked to the Virtual Asset.

A Virtual Asset without linked Physical Assets will not appear on the website.

4. Clear your website cache

If all of the above have been configured correctly but the asset is still not appearing, clear your browser or website cache and refresh the page.

Still need help?

If the asset still does not appear after completing the checks above, please contact support@tomorrowsjourney.co.uk. Include the Asset ID and Asset Name in your request so that the Support Team can investigate further.

Article by Roshel Jose

Please note:

1. The JRNY platform is constantly evolving and new features and functionalities are added all the time. We are constantly updating the Knowledge Base, but some instructions and/or images you see in these articles may vary slightly from what you can see in your own environment. Get in touch with support@tomorrowsjourney.co.uk when in doubt.
2. Some features and functionalities may require configurations or additional development to work in your environment. Please speak to us if you have any questions.