Retrying Failed Payments

When a payment capture against a bill fails, a slashed card symbol appears against the bill entry in the ledger.

Viewing Failed payments

1. Go to the Ledger Module and click the Transaction tab.

2. Click on the slashed card symbol against a failed payment in the Ledger Module.

3. This is a shortcut to the Payments module with the Failed Payments feature where the user can see view and retry payments.

There are various statuses of failed payments:

1. Awaiting Action
2. Retry Processing
3. Retry Failed
4. Payment Succeeded

Retrying Failed Payments

Please skip the 1st step if you are already in the "Failed Payments" module.

1. Go to the Payments module in the left panel and click 'Failed Payments'.

2. Pick the failed transaction which will have the 'Awaiting Action' status.

3. Click the menu button to get a dropdown and choose the 'Retry Payment' option.

4. Click 'OK' on the Retry Failed Payment Modal to confirm it.

5. The payment status will change to 'Retry Processing'. At this stage, the menu button is inactive until the payment status is received from the payment gateway portal. This is to avoid duplicate payment attempts.

6. If the retry fails, the red ' Retry Failed' status appears against the entry.

If the payment is successful, the green successful tag appears.