Refunding Payments
This article is for environments that have enabled the Ledger and Payments Module. If you're interested in setting this up in your back office, please get in touch with the Product Team.
The back office user can only issue full refunds for the payment made by the customer. The steps to issue a refund are as follows:
- Go to the Ledger Module and click the Transaction tab.
2. Choose a Payment Transaction to be refunded and click the three-dotted (Action) button against it.
- Click the "Refund Payment" option in the dropdown menu.
- Click 'OK' on the confirmation Modal.
- A toast notification appears at the bottom, and the refund will take a few minutes to reflect on the Ledger.
