DVLA Checks for Customers (UK only)

To run a DVLA check on the customer, follow these steps:

1. Log in to the back office. Navigate to the Customer Module and select a customer.

2. Click the 'Take Action button' and choose 'View' from the dropdown menu.

   

3. This will take you to the Customer Details Page. Scroll down to the Driver Section and click the three-dotted button next to the unverified driver.

4. Click the 'View License Record' button to open the License Record Modal.

5. The License Record Modal opens. Click the 'Request DVLA check' button.

6. A toast notification will appear at the bottom of the screen, and a green confirmation message will appear on the modal, confirming that the DVLA check has been initiated.

Article by Roshel Jose

Please note:

1. The JRNY platform is constantly evolving and new features and functionalities are added all the time. We are constantly updating the Knowledge Base, but some instructions and/or images you see in these articles may vary slightly from what you can see in your own environment. Get in touch with support@tomorrowsjourney.co.uk when in doubt.
2. Some features and functionalities may require configurations or additional development to work in your environment. Please speak to us if you have any questions.