Recurring Subscription Payments
This article is for environments that have enabled the Ledger Module. If you're interested in setting this up in your back office, please get in touch with the Product Team.
A bill is automatically generated when the customer's booking moves to its next billing duration, usually monthly or weekly.
As soon as the bill is generated in the Ledger, payment is simultaneously captured from the customer's default card, and the invoice is sent to the customer regardless of whether the payment capture was successful.
The back office user can view the payment status captured in the back office.
Here are the steps to view payment captures:
- Go to the Ledger Module, click the "Transaction" Tab
- If the payment capture were successful against the bill, the "Payment Received" entry and a green credit amount would appear.
If the Payment capture failed for a bill, a card with a slash across shows, denoting a failed payment.
Retrying failed payments will be discussed in another article.