Understanding Credit Notes

A Credit note is used to cancel or reduce a bill that has already been issued. In TJ Ops, bills with  Paid, Partially Paid  or Unpaid status, can be cancelled by issuing a credit note.

Issuing a credit note adjusts the bill amount and, if payment has already been made, triggers a corresponding refund for the credited amount.

Credit notes can be issued for the full bill amount or a partial amount, depending on what needs to be cancelled.

How does a Credit Note appear in the system?

In TJ Ops, there is no separate entry created for a credit note. Instead, a credit note can be identified by a negative amount shown under the Adjustments column in the Bills module.

A bill with a credit note will display a Paid status. If the bill has been fully credited, the amount due will be 0. If it has been partially credited, the remaining amount will continue to be payable and will be seen in amount due.

Here is an example of a Bill before and after a credit note (in the case of a full credit note).

When to issue a Credit Note?

Credit notes are typically used to correct billing errors, apply cancellations, or refund customers for charges that should not have been collected.

Which Bill types can be issued a credit note?

1. An Unpaid Bill : Bills with a due date in the future, as well as bills where a payment attempt has already failed.
2. A Partially Paid or Paid Bill

Bills with statuses such as Draft, Transaction Processing cannot be issued a credit note until the status  changes to Unpaid or Paid.

Article by Roshel Jose

Please note:

1. The JRNY platform is constantly evolving and new features and functionalities are added all the time. We are constantly updating the Knowledge Base, but some instructions and/or images you see in these articles may vary slightly from what you can see in your own environment. Get in touch with support@tomorrowsjourney.co.uk when in doubt.
2. Some features and functionalities may require configurations or additional development to work in your environment. Please speak to us if you have any questions.